Dedoose Articles

Article: Dedoose Premier & Enterprise Account Offerings

Premier Accounts

Dedoose Premier accounts are designed for larger groups and organizations requiring certain exceptional services—particularly SSO services. Where appropriate, these accounts can include:

  • Up to 3 hours of custom security audits and reporting
  • Up to 5 hours of expert Dedoose and/or methods consulting
  • Custom user logging and reporting
  • Designated account manager
  • SSO integration*

Terms: Premier accounts require a minimum of 20 users, charged at $25 USD per user-month, and an initial one-year contract. Payment for the initial annual period will be required prior to the provision of any Premier-level services.

For those looking for Premier level Support Services without SSO contact support@dedoose.com with the subject line “Premier level Support Inquiry”.

Additional Support Services: A set of general and topic-specific training sessions are available to Premier clients, including:

  • Dedoose orientation
  • Dedoose project set up
  • Project specific and other private Q&A sessions
  • Descriptors—types and how to use them
  • Analytic options
  • Survey project management
  • Preparing special data for imports
  • Data filtering
  • Advanced inter-rater reliability and team consistency building
  • Coding strategies
  • Collaboration features and strategies

Enterprise Accounts

Beyond Premier account offerings, Enterprise accounts include full wrap-around administrative and user support services, customization of technical system integration fit for organization needs, and a fully dynamic user management and billing system. Further, Enterprise clients have access to a much wider variety of online resources, access to a network of professional academic research consultants, train-the-trainer programs, and any other program or projectspecific supports that can be arranged.

Terms: Enterprise accounts require a 5-year agreement and an initial set up payment equivalent to one quarter’s minimum fees prior to provision of any Enterprise-level services.

Year 1:

  • Full technical integration as per organizations needs
  • Immediate end-user system and support availability
  • Quarterly user activity reporting and invoicing based on actual activity in prior term.

Years 2 and beyond:

  • Continued updating and maintenance of all technology services
  • Ongoing end-user system and other support access
  • Continued quarterly reporting and invoicing
  • Simple transition into a year-by-year agreement beginning in year 6.